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Cancellation & Refund Policy

At Chai n Estilo, we understand that plans can shift. Whether you’re booking a stay in the mountains, joining a retreat, or shopping from our boutique, this policy outlines how cancellations and refunds are handled — with fairness and simplicity.

🏡 HOMESTAY & RETREAT BOOKINGS

Cancellation Timeline:

  • 7+ days before check-in: ✅ 80% Refund (20% retained as processing & reservation fee)
  • 3 to 6 days before check-in: ✅ 50% Refund
  • Less than 72 hours before check-in / No-show: ❌ No refund
  • Early Check-out / Unused Nights: Once checked in, no refund is provided for shortened stays or unused nights.

🧘 YOGA RETREATS, WORKSHOPS & EVENTS

  • Cancellations 5+ days before event: ✅ Full refund or option to transfer to a future date
  • Within 5 days of event: ❌ Non-refundable, but you may transfer your spot to someone else with prior notice
  • In case of event cancellation by us: ✅ 100% refund or alternative dates offered

🛍️ BOUTIQUE ORDERS (Online & In-Person)

  • No returns or refunds for change of mind
  • Exchange allowed only for size issues or defective products (within 5 days of delivery)
  • Customer must inform via email and return the product unused and in original packaging
  • Return shipping cost is to be borne by the customer (unless the product was faulty)

🌧️ FORCE MAJEURE / WEATHER ISSUES

  • If your plans are affected due to unforeseen natural circumstances (e.g., floods, landslides, road closures):
    • We offer free rescheduling
    • Or issue store credit or retreat vouchers valid for future use

❌ REFUNDS NOT APPLICABLE FOR:

  • Missed stays or workshops due to personal issues
  • Late arrivals or early departures
  • Items damaged after delivery due to misuse
  • Orders with customizations or limited edition collections

💰 REFUND PROCESSING TIME:

  • Once approved, refunds will be processed to the original payment method within 7–10 business days
  • You will receive a confirmation email when the refund is initiated

📩 HOW TO REQUEST A REFUND OR CANCEL:

Send an email to contact@chai-estilo.com with the following:

  • Full name
  • Booking or order ID
  • Reason for cancellation or issue
  • Photos (if applicable, for product defect claims)

🙏 FINAL NOTE

We are a boutique, mindful mountain space. Every booking and purchase directly supports our small team, local artisans, and slow-living vision. We truly appreciate your understanding and alignment with our values.

Chai n Estilo — Come for the soul, stay for the stillness.
We believe in fair policies, clear communication, and mountain calm.